Shipping & Delivery Policy

Thank you for shopping with Joy Ours. We aim to process and dispatch orders within 3–5 business days after your order is confirmed and any applicable payment requirements have been met.

1. Estimated Delivery Times

For products dispatched from Melbourne, estimated delivery times after dispatch are:

• Victoria (VIC): 1–3 business days.
• New South Wales (NSW): 2–4 business days.
• Tasmania (TAS): 5–7 business days.
• Queensland (QLD): 5–7 business days.
• South Australia (SA): 5–7 business days.
• Northern Territory (NT): 5–7 business days.
• Western Australia (WA): 5–7 business days.

Delivery to regional, rural or remote areas may take longer.

2. Delivery Timeframes

Processing and delivery timeframes are estimates only and are not guaranteed.

Actual delivery times may vary depending on your location, the product ordered, carrier availability and circumstances outside our reasonable control.

Where available, delivery or tracking information will be provided after your order has been dispatched.

3. Delivery Enquiries

If you have any questions about your order or delivery, please contact us at:

Email: info@joyours.com.au

Contact form: joyours.com.au/contact