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Registered NDIS provider · No. 4053607206

Joy Ours

Melbourne showroom

Mobility aids & aged care equipment in Melbourne

Our Melbourne showroom is at 67 Hamilton Pl, Mount Waverley VIC 3149, in Melbourne’s south-east. Try lift recliners, beds, bathroom equipment and mobility aids before you buy, with someone who can answer your questions. Visits are by appointment.
Call 0433 797 495Book a visit

What you can do at the showroom

  • See and try equipment in person: lift chairs, adjustable beds, rollators, wheelchairs and bathroom equipment. Tell us what you’d like to look at when you book.
  • Bring your OT’s report or equipment prescription and we quote everything it recommends — the equipment and any home modification work.
  • Arrange a free home trial on selected equipment, or hire from two weeks.
  • Order with NDIS, Support at Home, DVA, TAC (Transport Accident Commission), WorkSafe Victoria or private funding. Every price is confirmed on a formal quote.
  • Have larger equipment delivered and set up at home by our team.

Funding in Victoria

How each scheme pays for equipment, what to send us and who receives the invoice:

Questions

Do I need an appointment to visit the Melbourne showroom?

Yes. Visits to 67 Hamilton Pl, Mount Waverley VIC 3149 are by appointment, so someone is free to show you around. Call 0433 797 495 or email info@joyours.com.au to book.

Can I try equipment at home instead?

Yes. We offer free, obligation-free home trials on selected equipment, subject to product type, location and availability, and short-term hire from two weeks. Every hire item can also be bought.

How long does delivery take in Victoria?

We aim to dispatch within 3–5 business days of your order being confirmed. Estimated delivery in Victoria is usually 1–3 business days after dispatch. Larger equipment can be delivered and installed by our team.

Can I use NDIS or other funding?

Joy Ours is a registered NDIS provider (No. 4053607206) and quotes for NDIA-managed, plan-managed and self-managed plans, Support at Home providers, DVA, TAC (Transport Accident Commission), WorkSafe Victoria and private buyers. Whether an item is funded depends on your plan or scheme.

Can you quote everything in my OT’s report?

Yes. Send us the occupational therapist’s report or equipment prescription and we quote the equipment and any home modification work it recommends, such as grab rails, handrails or ramps.